Returns

TO COMPLETE A RETURN

We are always sorry when a customer needs to make a return, but understand this this is sometimes necessary.

• You must manage the return before the established deadline:       you have 14 days from the shipping date of your order.
• Uk returns are free of charge.
• Items must be in their original condition and include labels and shipping details, please keep your postcard.
• You have to make the return in the same market/region where you made the purchase. 
• Please email info@frocktales.co.uk and we will send you a return label.
• Print the label and drop the package at a Royal Mail Click & Drop Box or at a Post Office.